Blog
Why Customer Service is so Important
Excellent customer service is crucial for any business to be successful. It can make the difference between a satisfied customer and a dissatisfied one, and can lead to repeat business and positive word-of-mouth advertising. In today's highly competitive market,...
The EDO Factor
To be alive is to be subject to the EDO Factor. The EDO Factor states: “All actions in life consist of two foundational actions – Evaluate and Do (EDO)”. The billions of people living on earth may be separated by a multitude of differences in culture, language, and...
Step by Step
"On your darkest days do not try to see the end of the tunnel by looking far ahead. Focus only on where you are right now. Then carefully take one step at a time, by placing just one foot in front of the other. Before you know it, you will turn that corner" - Anthon...
The Beauty of Emotional Intelligence in Excellent Customer Service
Introduction I travelled recently from Amsterdam to Accra with KLM. It was a big aeroplane with lots of passengers, clients with multiple demands and requests, inappropriately packed luggage, and parents with crying children. In addition, passengers who boarded the...
“Leadership is not about being the best but making others better.”
When I was asked to write an article about leadership, I drew a blank. But sitting in my car waiting for the rain to reduce I was selectively browsing through other people’s statuses on WhatsApp. One of my must-view statuses is that for Sayed Irfan, a CEO coach and he...
What is Agile Leadership?
We’re all operating in a VUCA world where volatility, uncertainty, complexity, and ambiguity reign. Because there are no assurances in this environment, garnering both personal and organisational success requires an agile mindset. At a leadership level, agility is a...
Matching two foundational truths to ensure continuous improvement of your organisation
Every organisation on this planet wants and has to improve continuously. It’s a leadership challenge CEO’s and their teams grapple with every day. It seems like a complex issue, but perhaps it’s not. Here’s how: Marry two foundational truths. First Foundational Truth:...
Get THESE Three People out of Your Life!
We have all been in situations where we felt implicated, side-lined, or victimised by someone in our professional circles or even social circles. Sometimes it feels as if nothing goes our way, one bad thing after the other. Live is difficult for everyone. Everyone had...
Education is Dead, Long Live Education
The lure of further education in a prestigious institution or for that matter any institution was the foundation on which dreams were built. This obviously was tied to eventually securing a great job leading to fulfilling all the dreams one has. However, the world is...
3 Ways to Reduce Stress and Anxiety
With it being the beginning of the year and everyone getting back into the swing of things, I'm pretty sure that many of you are starting to feel the familiar pinch of stress and anxiety that comes with getting back into normalcy. So, with that said I want to share 3...
Find JOY in what you do WHERE you ARE
Someone once told me a joke that some people could find offensive; but like so many jokes imply very powerful lessons. This person wakes up in the middle of the night, the night before their 20th anniversary, and finds her spouse is not in bed where he always sleeps....
Stop Complaining!
https://www.youtube.com/watch?v=KWDXrcrCGRQ