Blog
You Can Start Over
"It is not how heavy you fall. It is how fast you catch yourself. "- Michael Bassey Johnson, Night of a Thousand Thoughts We are fast approaching the middle of the year and may or may not need a reset so we can refocus and continue or revise the trajectory for the...
Transformative Leadership for Justice and Equality
Leadership has never been more critical than it is today. Across the world, people are grappling with complex problems that require innovative solutions and visionary leaders to implement them. The need for transformational leadership has never been more apparent....
It’s NOT my Fault
I recognise a whole list of excuses I love using when people – friends, peers, colleagues, or strangers ask me about my profession, my finances, my family… about the life I’m living, for that matter: My father was a teacher, not a businessman. He tried hard but had...
Grow a New Head
The old curse, “May you live in interesting times” is not only upon us but has been acting quite significantly on us in the recent past. Absolutely no benchmark can persuade me that there is certainty and predictability in the future beyond uncertainty and...
Why Customer Service is so Important
Excellent customer service is crucial for any business to be successful. It can make the difference between a satisfied customer and a dissatisfied one, and can lead to repeat business and positive word-of-mouth advertising. In today's highly competitive market,...
The EDO Factor
To be alive is to be subject to the EDO Factor. The EDO Factor states: “All actions in life consist of two foundational actions – Evaluate and Do (EDO)”. The billions of people living on earth may be separated by a multitude of differences in culture, language, and...
Step by Step
"On your darkest days do not try to see the end of the tunnel by looking far ahead. Focus only on where you are right now. Then carefully take one step at a time, by placing just one foot in front of the other. Before you know it, you will turn that corner" - Anthon...
The Beauty of Emotional Intelligence in Excellent Customer Service
Introduction I travelled recently from Amsterdam to Accra with KLM. It was a big aeroplane with lots of passengers, clients with multiple demands and requests, inappropriately packed luggage, and parents with crying children. In addition, passengers who boarded the...
“Leadership is not about being the best but making others better.”
When I was asked to write an article about leadership, I drew a blank. But sitting in my car waiting for the rain to reduce I was selectively browsing through other people’s statuses on WhatsApp. One of my must-view statuses is that for Sayed Irfan, a CEO coach and he...
What is Agile Leadership?
We’re all operating in a VUCA world where volatility, uncertainty, complexity, and ambiguity reign. Because there are no assurances in this environment, garnering both personal and organisational success requires an agile mindset. At a leadership level, agility is a...
Matching two foundational truths to ensure continuous improvement of your organisation
Every organisation on this planet wants and has to improve continuously. It’s a leadership challenge CEO’s and their teams grapple with every day. It seems like a complex issue, but perhaps it’s not. Here’s how: Marry two foundational truths. First Foundational Truth:...
Get THESE Three People out of Your Life!
We have all been in situations where we felt implicated, side-lined, or victimised by someone in our professional circles or even social circles. Sometimes it feels as if nothing goes our way, one bad thing after the other. Live is difficult for everyone. Everyone had...