Blog

I think it’s fair to say that we all wish for customer loyalty. You know, that kind of loyalty that no matter what, we know that the customer will choose us over any other of our competitors. We try to create this loyalty by giving our customers good deals or even...

“Arise (from the depression and prostration in which circumstances have kept you-rise to a new life: a life of excellence) and shine!” I read this statement at the beginning of the year and could not stop thinking about it. Then a few weeks later, a question arises...

When someone mentions this topic to you, the natural assumption would be that she’s referring to money. But that is only one-fifth of the truth. According to the late Bill Gibson – CEO of KBI (Knowledge Brokers International), we all have 5 personal resources...

First of all, I would like to wish all our readers, customers and friends a most happy, successful and fulfilling 2020. Secondly, I would like to thank all our clients for their invaluable support during 2019 and before. We, at MCA, are so deeply grateful for the...

Many definitions of trust have a lot to do with wholeheartedly relying on someone because of their character or integrity. Team trust or trust in a team is not alien to any corporate entity because successful smaller teams or...

Israel Folau is one of the greatest rugby players to have ever played for Australia. He has been capped 73 times, is a three-times John Eales medallist and this year he set the record for the most tries scored in super rugby history. He was without a doubt Australia’s...

Mentorship is the buzz word these days whichever aspect of our world you turn to. Even Facebook has incorporated it in its “social learning groups”. So why is this practice important for today’s emerging leaders? As it turns out, even elephants incorporate it in...

The 2nd of November 2019 was a very special day for us South Africans. Our national rugby team, “The Springboks” won the rugby world cup that was hosted in Japan, defeating England 32-12 in the final match. For those of you who know South Africa will know just how...

At one time, I went on a visit to a prison with an organization. As we entered the place where the inmates were, I realized that two of my friends I came with got close to one of the inmates who they seemed to know very well. I got curious and asked them who the...

So you, like everyone else on the face of the earth, want your life to matter. You want to be a leader who impacts the people who follow you in a positive way. You hope that one day when someone asks one of the team members who the manager was that positively impacted...

To affirm is to encourage or to inspire.  It is also a firm or public statement that something is true or that you support something strongly according to the Oxford English dictionary. Should staff be affirmed often by their team leaders? How does this affect...

It was the late Peter Drucker who reportedly said that “Culture eats strategy for breakfast”. Yet boards appear to be paying only lip service to Drucker's fundamental, according to a new survey by tax and accountancy firm Mazars, the INSEAD business school in Paris...