Take Off the Limits and Take Off
Two years ago, I was discussing with a company’s Chief Marketing Officer concerning a new project his company wanted to embark on. This project was the first of its kind. After listening to my client, I exclaimed, “This is a very beautiful project, which will...
The Beauty of Emotional Intelligence in Excellent Customer Service
Introduction I travelled recently from Amsterdam to Accra with KLM. It was a big aeroplane with lots of passengers, clients with multiple demands and requests, inappropriately packed luggage, and parents with crying children. In addition, passengers who boarded the...
The Power of Feedback in Leadership
“Your feedback is a priceless and valuable gift for us”, said a lady during a conference I attended some months ago. These words stuck in my mind. I pondered over it for a while, and it has led to the writing of this article. In this article, we will first talk about...